Today I hated my life. When I woke up this morning, I hated this apartment, I hated April and Erica, I just hated everything. I hate Mondays as a rule. I would rather work on a Saturday and be off on Sunday and Monday. Today was worse than most. Today I could have punched somebody in the throat. Not for a specific reason, just because they breathe too loud or they have a stupid face.
The job was brutal today. I failed my quality last week. So now I have 81.50% . Which in some circles would be a B. A respectable grade. But here it is a fail. I hate this score system. I hate the arbitrary way the points are assigned or taken away. Fortunately, it will be changing soon, but it can't come soon enough for me. I hope I last that long. I've been actively seeking another job. I want to do claims processing. I'm tired of the call center and the phone quality bullshit. I know you may think that I hate it because of the quality scores, but it's not. Even people with high scores hate it.
No one on the team likes their job. It's not like my old team. There was a real sense of teamwork and togetherness. We worked together for a common good. It's not like that anymore. All people on this team do is bitch moan and complain. The supervisor is nice enough, but he's no Angela Clark Smith. I really wanted to do my best for her. I couldn't give a shit about this team. I know Joe said he would help me get ahead, but I have to meet the metrics for 6 months. I've been trying for 3 years. It's clear to me, that it's not going to happen. I hate the callers. Most of the callers are stupid. I always think that they had better not make more money than me. Some of them are actually on the ball. Those are the people I have good conversations with, and hit all my marks. The bullshit of having to say this or that is so incredibly dumb. I mean the only thing that should matter is my customer service and did I answer the questions.
So today was Not the day to give me grief about my after call work time. I was in ACW for 1 minute 30 seconds and he sends me a message: ACW. I'm like fuck you Joe!!! I'm trying to document the call appropriately. Get off my back!!
There are so many times today, it took all I can not to quit. I wish I had like 3 months savings so I could quit and not have to worry about it for a month. I usually say I like my job, but I have to stop lying to myself. I hate my job, but like the company. If I could just get to another department. I think I would be okay. I even think I'd be happier back on ERS. Now it's just crap.
Oh well, I guess that's all
Peace - BB
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